Return and Refund Policy
Our Commitment to Your Satisfaction
At STURDY STRUCTURES LTD, we aim to delight you with our curated small home appliances, including coffee machines, toasters, and mixers. This Return and Refund Policy outlines your rights under UK consumer laws. We’re registered at 7 Bell Yard, London, England, WC2A 2JR.

Cancellation Rights (Distance Selling)
Under the UK Consumer Contracts Regulations:
  • You have 14 days from receiving your order to cancel for any reason.
  • Notify us in writing via email (info@sturdy-structures.shop) or letter to our address, including your order number.
  • Return the product within 14 days of cancellation notice, unused, in original packaging with all accessories.
  • Use tracked shipping; you cover return costs unless the product is faulty or incorrect.

How to Return a Product
  1. Email info@sturdy-structures.shop or call +44 773 378 9803 to get a Return Merchandise Authorization (RMA) number.
  2. Securely package the item with the RMA number and ship to the address we provide.
  3. Use a tracked courier; we’re not liable for lost or damaged returns.
  4. Returns must be in original condition, including manuals and accessories.

Refund Process
  • We’ll inspect returned items and notify you of refund approval within 7 business days.
  • Approved refunds are processed within 10 business days to your original payment method.
  • Refunds cover the product price; return shipping is your responsibility unless we made an error or the item is faulty.
  • Refunds for faulty/incorrect items include delivery and return shipping costs.

Faulty or Incorrect Products
  • Report damaged, defective, or incorrect items within 30 days of delivery via email with photos.
  • We’ll provide a prepaid return label and offer a refund, replacement, or repair per the Consumer Rights Act 2015.
  • For defects within the warranty (usually 1-2 years), contact us for repair or replacement options.

Non-Returnable Items
Unless faulty, the following cannot be returned:
  • Used, damaged, or modified products.
  • Items missing original packaging or accessories.
  • Products labeled as non-returnable (e.g., clearance items).

Contact Us
  • Email: info@sturdy-structures.shop
  • Phone: +44 773 378 9803
  • Address: 7 Bell Yard, London, England, WC2A 2JR

Last Updated: May 12, 2025
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